Research support
Contact us
Most enquiries get a reply within one business day. Use the form, or go straight to the right inbox for your enquiry type.
Send us a message
We typically respond within one business day. For urgent shipping issues, include your order number.
Where to start
General questions & support
Order status, COA verification, product questions, returns and shipping issues.
Use the form aboveUse the form belowReply within 1 business day
Wholesale & bulk orders
Volume pricing for research institutions, CROs and academic labs. Custom quotes and recurring supply.
wholesale@stackd-labs.comQuotes within 2 business days
Press, partnerships & media
Editorial enquiries, interview requests and partnership opportunities.
press@stackd-labs.comReply within 3 business days
Direct contact
- Hours (PT)
- Support Mon–Fri 9 AM – 6 PMOrder processing Mon–Fri 9 AM – 2 PM PT cutoffWeekend limited
What we can (and can’t) help with
We can help
- Order status, tracking, shipping issues
- COA verification and lot look-ups
- Product specs, molecular weight, CAS numbers
- Bulk and wholesale quotes
- Institutional procurement documents
- Storage, handling and stability questions
- Returns and damaged-shipment claims
We can’t help
- Dosing, administration or protocol guidance
- Medical, therapeutic or diagnostic advice
- Personal-use questions (research use only)
- Comparisons to unapproved compounds
- Recommendations on which compound to research